Frequently Asked Questions
Everything you need to know about our premium beauty essentials.
How long does shipping take for award-winning beauty products?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing their beauty fix sooner.
What is your return policy on opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free and ethically sourced?
Absolutely. The Hair and Beauty Awards only partners with brands that maintain strict cruelty-free standards and ethical manufacturing processes.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive an email notification with a tracking number and a link to monitor your delivery progress.
What payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you offer professional discounts for salon owners?
Yes, we have a dedicated Pro Program. Please submit your professional license through our 'Pro Portal' to unlock exclusive industry pricing.