Returns & Exchanges
At The Hair and Beauty Awards, we want you to be completely satisfied with your professional beauty products. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original boxes, ensuring all protective seals are intact and the RMA number is clearly marked on the outside.
Ship to Awards HQ
Send your package via a tracked courier service to the address provided by our support team; please keep your tracking receipt until the return is confirmed.
Quality Check and Refund
Once our specialists inspect the returned goods to ensure they meet our hygiene standards, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing